Privacy Policy

At Archipelago2GO, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

WHO ARE WE? 

Archipelago General Trading LLC

Location: P.O. Box 282512, Dubai, United Arab Emirates
Registered in, and governed by the laws of, Dubai, United Arab Emirates. 

 

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, when you place an order, request a catalogue, join our mailing list, enter a competition, submit feedback or apply for a vacancy.

 

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, email click through information, IP address, and information regarding what web pages are accessed and when. If you make a purchase online, over the telephone or for a mail order from a store, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. 

 

WHY IS IT BEING COLLECTED?

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. If you opted in, we also use the information to keep you up to date with Archipelago2GO: mailing new catalogues and sending emails as appropriate. You can opt-out at any time. If you have opted in, we may make your postal mailing list available to carefully selected companies. You can opt-out at any time. For purposes of quality control and training, calls and emails may be monitored.

 

HOW LONG DO YOU RETAIN DATA?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. You may check details on how long we retain information by contacting the Data Protection Officer.

 

HOW WILL IT BE USED?

We may use your information to:

  • Process any orders that you have made.

  • To carry out our obligations arising from any contracts entered into by you and us.

  • Dealing with entries into a competition;

  • Seek your views or comments on the products or services we provide.

  • Notify you of changes to our services;

  • Send you communications which you have requested and that may be of interest to you, including: Catalogues, Mailings, Activities, Promotions and Product Launches. 

  • If you have opted in to hear from carefully selected partners.

 

WHO HAS ACCESS TO YOUR INFORMATION?

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to post your order, mail you a catalogue or fulfill a made-to-order purchase). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have opted-in to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. When you are using our secure online payment page, placing an order by telephone or mail order through a store, your order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third-party as part of a sale of some or all of our business and assets to any third-party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.  We do not share email addresses for the purposes of data pooling. You may unsubscribe from these at any time by emailing: sales@archipelagogroup.ae or by calling +971 4 347 8182. 

 

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time and may contact us by email: sales@archipelagogroup.ae or by calling +971 4 347 8182.

 

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. If you would like to amend any of your information you can do so in the following ways:

 

SECURITY PRECAUTIONS

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Google Chrome. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

 

DATA PROTECTION OFFICER

Any questions regarding this Policy and our privacy practices should be sent by email to sales@archipelagogroup.ae.

 

COMPLAINTS

Data subjects are able to complain to Archipelago2GO about: How their personal data has been processed, How their request for access to data has been handled, How their complaint has been handled, Appeal against any decision made following a complaint. To do so, lodge a complaint by contacting the Data Protection Officer (details above). Complaints should be resolved within one month.

 

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in June 2018.