FAQ

We have put together a list of frequently asked questions and their answers below. Hopefully you will find answers to all your questions here, but if not, please call our Customer Service Team on +971 4 347 8182, drop us an email using sales@archipelagogroup.ae.

 

CUSTOMER SERVICE OPENING HOURS 

Saturday to Tuesday and Thursday: 9am - 8pm 

Wednesday: 9am - 5pm

Friday: 3pm - 7pm

 

DELIVERY

Where do you deliver?

We can deliver anywhere in UAE. If you live abroad and require delivery, please contact our Customer Service Team on +971 4 347 8182 for full details and a quotation.

When will I get delivery?

Standard delivery - within 5 working days (if items are in stock).

Heavy delivery (such as furniture and pots) – between 5 and 20 working days.

Can I track my Delivery?

It is an awesome feature but unfortunately this service is not yet available, but we will definitely inform you as soon as we have tracking system. 

How much is delivery?

Standard delivery - AED 20.00

FREE Delivery - purchases over AED 350 will be delivered for free within the United Arab Emirates.

International delivery – the delivery charge is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode & shipment size. For delivery information, call +971 4 347 8182 . 

No matter how many items you order, you only pay one delivery charge.

Can I have my order picked up from the showroom?

For smaller items, you may call us regarding the items you are interested in, mention the date when would you like to collect it and we will prepare the items. You can come to the showroom to pay and pickup the items. 

Heavy items cannot be collected from showroom due to limited space so please call our Customer Service Team to discuss this option.

 

PLACING AN ORDER

Do I need to set up an account to place an order online?

You can still place an order online without an account. Having an account just makes it easier for future orders, as your addresses and details will be already be saved, making the ordering process much quicker and easier for you. You can also add items to a wish list. Click here to create an online account with us.

Are my card details secure on your system?

Yes, your card details are completely secure. Archipelago2GO is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. See www.pcisecuritystandards.org for further information.

Can I order over the phone?

Yes, you can place an order over the phone with our friendly and helpful Customer Service Team on +971 4 347 8182. Our Customer Service Team is available from 9am to 8pm Saturday to Tuesday and Thursday, from 9am to 5pm on Wednesday and from 3pm to 7pm on Friday.

How do I cancel my order?

You can cancel your order at any time before it has been dispatched from our warehouse. Please contact our Customer Service team on +971 4 347 8182 if you would like to cancel an existing order.

When will my payment card be charged?

Your payment card will be charged accordingly when each item is dispatched.

If you choose to purchase through PayPal you will be charged for all your items immediately.

 

PRODUCT INFORMATION

How can I check when a certain product is available?

Our website is constantly updated with current stock availability. You can also check in-store with a member of the team or call our Customer Service Team on +971 4 347 8182.

Why can’t I find an item online that I saw in one of your stores?

Some items are only available to buy in-store as it may be a last piece. 

Can I see your full collection in-store?

We stock smaller pieces of furniture and lots of accessories to give you a taste of the full range. If there is something you are looking for in particular, then please call ahead to check it is available to view. 

 

RETURNS AND REFUNDS

Please see our returns information for full details on how to return items.

Are delivery charges refundable?

Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.